Refund policy

Due to the made on demand nature of our products, all sales are final. Please be sure to consult the size chart (available on the main menu for convenience) before purchasing to ensure that your item will fit correctly. If you need to make a change once your order has been submitted, please contact customer service immediately as we do not guarantee the ability to make changes or cancellations to existing orders.

If you believe the order you received is incorrect or defective, please email info@twistedfurball.com with your order, a description of the defect and pictures and we will do our best to work through the issue together.